NEW Booking Management System
The NEW Triplehill ABS Booking Management System has now been launched and is proving to be a great asset in the booking management process. The booking management system is a fully integrated financial management, customer relationship management and booking management system. The implementation of this booking management system will result in a more stream lined booking and confirmation process for our customers.
Does This Mean We Will Not Ring You Anymore?
As per our policy and procedures we will never confirm a booking without first contacting you to confirm availability. The booking confirmation will provide details on the booking and the contact details of the client. TOP
What Will Be On The Booking Confirmation?
The Booking Confirmation will include client name, contact details, date of stay, confirmed tariff and further instructions on how to proceed with the booking. TOP
What Will Be On The Recipient Created Tax Invoice (RCTI)?
The RCTI will include all the details as per our previous invoice system but will now add in the exact date payment was made to your bank account. The invoices will be fully tracked within our system and a copy of these will be retained in your personal client file. TOP
What If You Delete The RCTI or Confirmation Emails?
We will ensure that we keep at least 1 hard copy and 1 electronic copy of all correspondence sent to you. You may request that we forward you a new copy at any time by contacting us:
Phone: 0353 484 965
Email: support@triplehillabs.com.au TOP
Will There Still Be Someone Available To Take Our Calls?
The Operator support email is continually monitored and the support phone number is available during business hours. Our staff will endeavour to return your emails and phone calls within 1 business day. TOP
We are very excited about this new system and hope that you find it simple to use. If you have any further questions please dont hesitate to email/call us at your convenience.
Phone: 0353 484 965
Email: support@triplehillabs.com.au
Increased Search Engine Performance
February was a month of records for the Triplehill Accommodation Booking Service. We expected an increase in business activity but were delighted to experience a record breaking amount of website visitors, customer enquiries and website performance.
55 612 Unique Visitors For February
In February over 55 000 people viewed our website which is a record breaking amount of people for this relatively new website. TOP
112 Customer Enquiries For February
In February over 100 people made enquiries from our website with all of our operators receiving at least 1 enquiry for the month. TOP
Google Page Rank for 142 Pages
In February the worlds biggest Search Engine, Google, under took a Page Rank Update. Page Rank is Google's indicator of a webpage importance which influences the search engine results. 142 pages of www.triplehillabs.com.au have been considered by Google as being highly important in this process (over 90% of our pages). We are very pleased with the results of this process and the growth in the site and enquiry over such a short time frame. We have been applauded by Search Engine Optimisation Professionals world wide for our performance with a request for a case study to be compiled on our development process. TOP
Keyword Performance
In February the Triplehill Accommodation Booking Service website was ranking on the first page in google for over 80% of key words. For more competitve key words (highly searched) we were in the top 5 search results for 45% of strategic key words. This performance was a key factor in the record amount of visitors for February. TOP
We aim to break all these records again in March!
Last Minute Bookings
Over the last few months we have experienced a staggering amount of last minute bookings. In response to this we are now seeking all operators who have last minute availabilities or cancellations on weekends to contact us. This will ensure a higher conversion rate on last minute bookings as these customers expect to be able to secure immediate confirmation of booking.
To increase your chances of attracting a last minute booking it is advisable to forward this information weekly.
Our preferred contact method is via email before Midday Thursday for the coming weekend.
The support email is: support@triplehillabs.com.au
Welcome Simone Gordon
Simone Gordon is no stranger to the Macedon Ranges and the Tourism Industry in the region. She worked for the Macedon Ranges Shire Council in the tourism unit for 3 years and then headed to Melbourne. In Melbourne she was the event manager at the Melbourne Food And Wine Festival. Simone is now proud to be back and to join the Triplehill Accommodation Booking Service. Simone has worked in the tourism, events and marketing industry for the past 9 years. Simone has a passion and enthusiasm to see the region move forward, for those of you who have not met her, she will be slowly making time to meet all our members. Triplehill Accommodation Booking Service are proud to have Simone on board and hope that she enjoys her time working with us.
Improved Customer Service - Maximise Repeat Clientele
One of the most gratifying moments we have within the operation of the booking service is when a satisfied customer calls praising their getaway experience. This happens most frequently when the following process is followed:
- Booking Confirmation received by customer From Triplehill Accommodation Booking Service
- Accommodation operator calls customer confirming stay and offering details/assistance
- Enjoyable accommodation experience
- Follow up phone call or email thanking them for their stay
We endeavour to call all clients post stay but appreciate being beaten to this task by clients who call us raving about their stay and the fact that the host/owner took the time to communicate with them.
A common statement by clients who receive the accommodation operator confirmation phone call is that they feel more secure having spoken to the owner/host. This phone call can be utilised for the following: check in/out time, dietary requirements or menus, special extras and an opportunity to provide more details on your property. If during this call you find that this stay is a special occasion you may wish to do something special (eg: candle lit room for honeymooners). This is an important mechanism in building a positive customer relationship prior to arrival and one which may result in repeat clientele for your business.
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